Terms · Version 1.0

Terms & Conditions

Effective 25 October 2026.

These terms govern the BeMyDD customer app, the BeMyDD Driver app and bemydd.co.

1. What BeMyDD does

1.1 BeMyDD is a designated-driving service in Prince George, British Columbia. When you book a ride, we send a crew of two drivers: Driver A drives your own vehicle to your destination while you ride in it as a passenger, and Driver B follows in the crew car (a vehicle belonging to one of the two drivers) and, once you and your vehicle have been delivered, picks up Driver A.

1.2 BeMyDD is not a taxi, ride-hail or towing service. You never ride in the crew car; we only drive you in your own vehicle.

1.3 Our service hours are currently Thursday and Sunday 17:00 to 03:00, and Friday and Saturday 17:00 to 05:00 (Prince George time). The app always shows the current hours, and they may change.

1.4 By creating an account, booking a ride or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. Eligibility and your account

2.1 You must be 19 years of age or older (the legal drinking age in British Columbia) and able to enter into a binding contract.

2.2 Your account is tied to your mobile phone number, verified by a one-time text code. You are responsible for activity on your account and for keeping your phone secure.

2.3 You must give accurate details about your vehicle (including make, model, colour, plate and transmission) and the number of people riding. Passengers ride in your vehicle up to the number of seatbelts, less one for our driver.

2.4 A driver may refuse to start, or may end, a ride where they reasonably believe it is unsafe to continue: for example, where the vehicle is not roadworthy or not insured, where it holds more people than it has seatbelts, or where anyone's behaviour puts the drivers or others at risk.

3. Booking a ride

3.1 You book by setting a pickup point and a destination in the app, either for now or scheduled ahead within service hours. You can add stops on the way.

3.2 Before you confirm, the app shows a fare estimate, including any busy-night multiplier or holiday premium that applies. The estimate is not the final fare (see section 4).

3.3 When you confirm a booking, we place a hold on your card for the estimated fare. A crew is sent only after the hold succeeds.

3.4 Crews are matched to rides automatically. The app tells you when a crew has accepted your ride, when it is on the way and when Driver A has arrived.

4. Fares and payment

4.1 Base fare: C$20 per ride.

4.2 Distance: C$2.50 per kilometre, estimated before you book and measured on the actual trip.

4.3 Waiting: the first 5 minutes at pickup are free; after that, waiting costs C$0.50 a minute and is shown live in the app. Time waiting at an extra stop is charged at the same rate.

4.4 Busy nights and holidays: a busy-night multiplier may apply, and a holiday premium of 20 to 40% applies on designated dates. Either is shown before you confirm and is fixed for that booking.

4.5 Tax: 5% GST is charged and shown as a separate line on every receipt.

4.6 Payment: by credit or debit card through Stripe. BeMyDD never stores your card number. The hold placed at booking is charged when the ride is completed, for the final amount: metered distance, waiting time and any extras, plus GST. Any part of the hold not needed is released.

4.7 Tips are optional. At the end of the ride you can add 5%, 10% or 15% of the fare before GST, or an amount of your choice. Tips are shared 40% to each of your two drivers and 20% to BeMyDD.

4.8 Receipts are issued in the app for every completed ride.

4.9 Unpaid amounts: if a charge cannot be completed, you must update your payment method. We may pause new bookings until the balance is paid.

5. Cancellations, waiting and no-shows

5.1 Cancelling is free until your crew is on the way. After that, a cancellation fee of C$15 plus GST (C$15.75) is charged from the hold and the rest of the hold is released. Members get 3 of these cancellations free each month.

5.2 No-show: once Driver A has arrived, you are sent reminders at 5 and 10 minutes. If 15 minutes pass and the crew still cannot reach you or start the ride, the ride ends as a no-show and you are charged the base fare plus the waiting time, with GST.

5.3 If a driver cannot complete an assignment, we will try to send a replacement. You can cancel without charge while no crew is on the way.

5.4 We may cancel a ride for safety, weather or operating reasons, or if no crew is available. You are not charged for a ride we cancel.

5.5 Our Refund & Cancellation Policy explains these charges in more detail and how to ask for a refund.

6. Your vehicle and insurance

6.1 By booking, you confirm that your vehicle is registered, insured and roadworthy, that you own it or have the owner's permission to let our driver drive it, and that your insurance allows a driver you permit to operate it.

6.2 Please read this carefully. In British Columbia, vehicle insurance generally follows the vehicle rather than the driver. If your vehicle is involved in a crash or is damaged while Driver A is driving it, the claim will normally be made under your own vehicle insurance, and it may affect your insurance record or premium and involve your deductible.

6.3 Every BeMyDD driver holds a valid driver's licence, has had their licence and driving record checked and has been approved by BeMyDD before driving. If you believe damage to your vehicle was caused by a BeMyDD driver's careless driving, tell us within 7 days at info@bemydd.co. We will look into it, share the trip record with you and your insurer, and work with you in good faith.

6.4 Belongings left in your vehicle remain your responsibility. Please do not leave valuables in plain view during pickup.

7. Riding with BeMyDD

7.1 You will usually have been drinking when you use BeMyDD, which is the point of the Service. You remain responsible for your own conduct and that of your passengers, including wearing seatbelts and not interfering with the driver.

7.2 You agree not to: interfere with a driver's control of any vehicle; bring anything illegal into a vehicle; harass, threaten or discriminate against a driver; or misuse the trip-sharing link or the messaging and calling features.

7.3 Ratings and comments you leave must be honest and not abusive. Drivers may also rate customers.

7.4 You are responsible for any damage, cleaning cost or loss you or your passengers deliberately or carelessly cause to the crew car or to a driver's property, and for any fine or charge that results from information you gave us being false (for example, about your vehicle's insurance).

8. Our responsibility to you

8.1 We will provide the Service with reasonable care and skill.

8.2 To the extent the law allows, BeMyDD is not responsible for loss that was not reasonably foreseeable, for indirect or consequential loss (such as lost earnings or missed plans), or for delays caused by weather, traffic, road closures or other events outside our reasonable control. Where we are responsible for a loss, our total liability for any one ride is limited to the greater of the amount you paid for that ride and C$100.

8.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under British Columbia law, and nothing in them takes away rights you have under consumer protection law.

9. Membership

9.1 BeMyDD Membership costs C$15 a month plus GST (C$15.75), billed monthly to your card. It gives you 10% off every fare, priority when crews are matched to rides, and 3 free cancellations each month after your crew is on the way.

9.2 Membership renews automatically every month until you cancel it. You can cancel at any time in the app; your benefits continue until the end of the month you have already paid for, and that month is not refunded. If a renewal payment fails, your benefits stop until it is paid.

10. Safety features

10.1 The app lets you share your trip live (location and ETA, never the price), can text your emergency contact automatically when a crew is assigned, and offers a one-tap call to 911. These features help, but they do not replace the emergency services.

11. Drivers

11.1 BeMyDD drivers are independent contractors, not employees of BeMyDD. Their relationship with BeMyDD is governed by the BeMyDD Driver Agreement, which they accept in the Driver app, together with these Terms. Drivers are paid through Stripe Connect.

11.2 Drivers work in crews of two and use one of their own vehicles as the crew car. The crew car must be registered, insured and roadworthy, and customers never ride in it.

12. Ending your account

12.1 You can delete your account in the app at any time. We keep the records the law requires for tax, accounting, insurance and disputes, for the periods stated in our Privacy Policy.

12.2 We may suspend or close an account for a serious or repeated breach of these Terms, for unpaid balances, or where it is needed to keep drivers or others safe.

13. Disputes and governing law

13.1 These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

13.2 If something goes wrong, please contact us first at info@bemydd.co or (877) 7-BEMYDD; most problems can be sorted out quickly. If we cannot resolve it together, either of us may take the matter to the courts of British Columbia, or, for claims within its limits, to British Columbia's Civil Resolution Tribunal.

14. Changes to these Terms

14.1 We may update the Service and these Terms. We will post any change on this page with a new effective date and, for an important change, tell you in the app or by text or e-mail at least 30 days before it takes effect. If you keep using the Service after that date, the updated Terms apply.

15. Contact

BE MY DD SERVICES LTD., Prince George, BC · info@bemydd.co · (877) 7-BEMYDD.