Legal
Refund & Cancellation Policy
How cancelling, no-shows and refunds work for BeMyDD rides and memberships, in plain words.
- Before your crew is on the way
- Free. The hold on your card is released.
- Once your crew is on the way
- C$15 plus GST (C$15.75). Members: 3 free each month.
- Not at the pickup after 15 minutes
- Base fare plus waiting.
- If BeMyDD cancels
- No charge.
1. How you are charged
When you book, a hold is placed on your card for the estimated fare. Nothing is charged until the trip is complete. The final fare is charged then, and any part of the hold that was not needed is released. Your receipt in the app shows every line, with GST on its own line.
2. Cancelling a ride
Before your crew is on the way. You can cancel in the app at no cost. The hold on your card is released.
Once your crew is on the way. Two drivers are already heading to you, so a cancellation fee of C$15 plus GST (C$15.75) is charged from the hold and the rest of the hold is released.
Members. A BeMyDD membership includes 3 free cancellations each month, including after your crew is on the way.
Scheduled rides. A ride booked ahead follows the same rule: it is free to cancel until a crew is on the way to you.
3. If you are not at the pickup
The first 5 minutes of waiting are free. After that, waiting is charged at C$0.50 a minute. You are sent reminders at 5 and at 10 minutes. If 15 minutes pass and your crew still cannot reach you, the ride ends as a no-show and you are charged the base fare of C$20 plus the waiting time, with GST.
4. If BeMyDD cancels
If we cannot find a crew for your ride, or we have to cancel it for safety, weather or another operating reason, you are not charged and the hold on your card is released.
5. Membership
Membership is C$15 a month plus GST (C$15.75), billed monthly. You can cancel it in the app at any time. Your benefits stay active until the end of the period you have already paid for.
6. Asking for a refund
If you think a charge is wrong, email info@bemydd.co from the address on your account, or call (877) 7-BEMYDD. Tell us the date of the ride and what looks wrong. We check the trip record and, where a charge was made in error, refund it to the card that was charged. Your bank decides how long a refund takes to appear on your statement.
7. Tips
A tip is your choice at the end of a ride. If you added one by mistake, email us and we will look at it.
This page describes how charges work in the BeMyDD apps today. It sits alongside the Terms & Conditions. BE MY DD SERVICES LTD., GST/HST 76611 7170 RT0001.